Frequently Asked Questions

My Account & My Orders

 
 

How do I update My Account?

 
It is easy to update your Bombshell Bums account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on Bombshellbums.com. Manage/edit your personal info like address, email ids, change your password.

 
 

How do I know my order has been confirmed?

 
Once your order has been logged and payment authorisation has been received, we will email you a confirmation receipt and begins processing your order. You will also be notified when we ship the item(s) to you.

 
 

Can I order a product that is 'Out of Stock'?

 
Unfortunately, products listed as 'Out of Stock' are not available for sale. Please email admin@bombshellbums.com to notify of interest of an out of stock product. With enough interest, we will reprint a new batch.


Shopping

 
 

Size Charts

 
All size charts are located under product "Description" on the Product page of each item selected. Its is essential that you refer to the size chart to ensure you receive the correct size for your order.

 
 

Is it necessary to have an account to shop at bombshellbums.com?

 
You can shop on bombshellbums.com by providing just your email address. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Bombshell Bums account, you can enjoy a personalised shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products.

 
 

Why are only some size options available and others are not?

 
If you are unable to select a certain size option, this indicates that the item is not available in that size at this time. You may be able to find the same item of your desired size if you select a different colour. Please email us for information on when the item will be back in stock.


Payments

 
 

How do I pay for a purchase?

 
Bombshell Bums offers you multiple payment methods such as Paypal, Visa, Mastercard and Direct Bank Transfer. Whatever your online mode of payment, you can rest assured that bombshellbums.com trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times."

 
 

How do I pay using a credit/debit card?

 
During Checkout, you will be asked to select your preferred payment method such as Paypal or Bank Transfer. Please select Paypal if you choose to purchase your item(s) with credit/debits cards such as Visa and MasterCard.

 
 

Is it safe to use my credit/debit card on bombshellbums.com?

 
"Your online transaction on bombshellbums.com is secure with the highest levels of transaction security currently available. bombshellbums.com uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on bombshellbums.com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification."

 
 

What steps does Bombshell Bums take to prevent card fraud?

 
"bombshellbums.com realises the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions."

 
 

Can I use my bank's Internet Banking feature to make a payment?

 
Yes. bombshellbums.com offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. Account Name: Bombshell Bums Bank: Commonwealth Bank BSB: 062126 Account No: 1021 4158

 
 

Can I make a credit/debit card or Internet Banking payment on bombshellbums.com through my mobile phone?

 
Yes, you can make payments through the bombshellbums.com mobile site and application. We uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

 
 

Are there any Taxes on purchases? What is GST?

 
All purchases from bomshellbums.com include a Goods and Services Tax(GST) of 10% in accordance with Australian business practice.


Order Status

 
 

How do I check the current status of my orders?

 
" You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders."

 
 

What do the different order status mean ?

 
"Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller. Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery. Order Cancelled: The order was cancelled."

 
 

When and how can I cancel an order?

 
You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order details.


Shipping

 
 

What are the delivery charges?

 
Delivery charges can be determined using the "view cart" option. Enter your country, state and post/zip code to calculate the shipping fee for your item(s). You will be given the option of preferred delivery method such as Express post or Registered post, each at a different shipping rate.

 
 

What is the estimated delivery time?

 
"Bombshell Bums ship the items within 1-2 days Business days. All items shipped from Sydney. DELIVERY ESTIMATES: AUSTRALIA - For standard delivery- 2-3 days to Brisbane and Melbourne. 3- 4 days to Adelaide and between 5-6 days between other capital city. Express Post - Guaranteed next business day delivery within Express Post delivery network. Please visit Australia Post website to see if your delivery address is within the Express Post network for next business day delivery. OUTSIDE AUSTRALIA - Please contact admin@bombshellbums.com for a estimate of delivery times.

 
 

Postal service does not/cannot ship to my area. Why?

 
" Whether your location can be serviced or not depends on If our shipping partner ships to your location Legal restrictions, if any, on shipping particular products to your location The availability of reliable courier partners in your location Please contact us if you are unable to organise shipping through our checkout process.


Cancellations & Returns

 
 

How do I return an item purchased on bombshellbums.com?

 
"To return a purchase, simply follow these steps If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that: - The product was purchased in the last 30 days - The product isn't used or damaged - You have the receipt or proof of purchase Products that do not meet these criteria will not be considered for return. Please contact us before you send the product: - By email: admin@bombshellbums.com - By visiting this page on our website: http://www.bombshellbums.com/contact-us Send the product with the receipt or proof of purchase, to: Bombshell Bums PO BOX 212 Rockdale 2216 Sydney, NSW Australia Shipping charges Shipping charges incurred in connection with the return of a product are non-refundable.

 
 

How do I cancel an order?

 
"You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. Unfortunately, an order cannot be cancelled once the item has been delivered to you."

 
 

How long will it take to process my cancellation request?

 
"Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified by email.


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